Refund Policy

As a small business, we want you to be completely satisfied with your online purchase. Returns / exchanges may apply within 14 days of receiving your order for items in your kit if:

• Proven faulty
• Received the wrong item(s) in your kit.
• Are missing items in your kit.

Note

• Kits received past 14 days will not be accepted.
• Sale items and items sold on promotion are non-refundable. A store credit will be issued if you choose to return any sales purchases.
• Your original Order Number must be provided as proof of purchase.
• The item(s) returned must be unused and in its original packaging
• Direct exchanges are only available for Australian customers.

DOMESTIC

You will be required to pay for your own shipping costs if you decide to return your order for a direct refund. If you return your item for a store credit or exchange we will waive the cost of return shipping and provide a return shipping label complimentary.

INTERNATIONAL

You will be required to pay for your own shipping costs if you decide to return your order, we do not cover international return shipping. International exchanges are unable to be processed. Store credits can be issued if you are wanting to repurchase a different item. We will only cover the cost of postage on returns if your order is faulty / missing an item.